Refund and Returns Policy

We want you to be completely satisfied with your purchase. Please read our return policy carefully.

1. Eligibility:
   • To be eligible for a return, the item must be unused, in good condition as received, and in its original packaging.
2. Initiating a Return:
   • Please contact our customer support team at love@northdiamondepsilon.com.ph within 7 days of receiving your order to initiate a return.
3. Return Shipping:
   • Customers are responsible for return shipping costs unless the return is due to an error on our part.
4. Refund Process:
   • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
   • If approved, the refund will be processed to the original method of payment.
   • Refunds are processed within 30 working days after verification of cash payments and credit card transactions. Please note that the exact timeframe may depend on the processing timeline of your bank.
5. Non-Returnable Items:
   • Certain items, such as perishable goods, gift cards, and personalized items, cannot be returned.
6. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact us immediately. 
   • We only accept returns and exchanges of items in their original, unused condition with all packaging intact. Items that have been used, damaged, or ruined may not be eligible for a return or exchange.
7. Exchanges:
   • We do not offer exchanges at this time. If you would like a different item, please initiate a new order.
   • If you received an incorrect item, please contact us within 7 days of receiving it to initiate a return process.

Please feel free to contact our customer support team if you have any further questions or concerns regarding our shipping and return policy. Thank you for shopping with North-Diamond epsilon.E-Lifestyle Store!